Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Process

1. Submit a Return Request ,contact customer service: support@szealmart.com（you need to give us your order information:（ Order number,SKU number or product name, Reason for return）Our customer service team will respond to your request within 24 hours.

2.please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, that items must be shipped back to the address provided by customer service, NOT the address on your original delivery.

3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

4.Return Freight liability

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Szealmart.

5.About Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@szealmart.com.

Note: The original shipping fee and Shipping Guarantee are non-refundable.Szealmart is not responsible for any failed delivery attempts caused by customer negligence. Negligence includes but is not limited to refusal of shipment confirmation and incorrect or incomplete consignee information such as order address, contact number, or consignee name. In this case, we are unable to provide a refund. 

Return Conditions

1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.

2. For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.

For below circumstances, customers could contact us for a return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

4. Order cancellation:

In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost.  We will NOT accept an order cancellation request if the status of order is“In transit”

If you have any questions, please contact customer service at

”support@szealmart.com“